Q. What kind of Yoga lessons you offer?
Ans. We offer a variety of Yoga lessons ranging from hatha, Vinyasa, rocket, Ashtanga and candlelit vinyasa yoga. Pls see the classes section on the website for a detailed description of classes we offer.
Q. Whats the difference between Bikram and Heated Yoga?
Ans. Most of our classes are heated Yoga where the studio is warmed to around 27-28 degrees rather than 38 degrees which is for many Bikram Yoga studio. This ensures that we are able to provide a hygienic session and yet the temperature is high enough for the muscles to be relaxed, to burn calories and flush the toxins from the body. We also offer room temperature Yoga classes.
Q. I’m a beginner – can I attend?
Ans. We get people of various abilities in all classes. Typically a Hatha and Vinyasa yoga session is suitable for beginners. Rocket and Ashtanga Yoga classes are meant for more regular practitioners. Just let the teacher know you’re a beginner and they’ll give extra help so that you do the poses correctly.
Q. My pass/card has expired but I still have lessons left. Can I attend?
Ans. Our apologies but if the pass/card has expired then you would need to buy a new one. You also have the option of buying an extension pass for £10 from our website which allows an extension for 1 month. If you need further assistance, pls email email@example.com and they’ll get back to you within 24 hours
Q. What happens if I’m late?
Ans. We require all clients to arrive 5 mins prior to the start time of the class. If you come after the start time of the class, you may not be allowed to attend the session.
Q. What do I do if I need a refund?
Ans. Please email firstname.lastname@example.org. and they would process the request
Q. I have a Groupon/Perksville voucher/points?
Ans. Sorry we have stopped accepting Groupon or Perksville vouchers. Both Groupon and Perksville have been notified and you should be able to get your refund/points back from them.
If you want to attend a class, pls book via our website.
Q. Can I rent lockers?
Ans. Yes you can, we offer a monthly locker rent fee of £15 a month and you can book via the AM Hot Yoga website.
Q. How do I make a complaint?
Ans. You could give it at the reception in writing or you can mail email@example.com and one of our management team would be able to help.
Q. How many classes you have on weekdays/weekends?
Ans. We have 8-10 classes on weekdays and 4-5 classes on weekends. Our schedule is available on amhotyoga.co.uk
Q. What are peak and off-peak hours?
Ans. On weekdays, off peak hours are from 7am to 4pm
For weekends, off-peak applies to any class held after 2pm. However, some specialised classes including Kids Yoga are classified as peak.
Q. I’m going on holiday. Can I freeze my package?
Ans. Sorry but we allow freezing on packages only for medical emergencies reasons. You could check our terms and conditions for package extensions on our website.
Q. Can I bring a friend along with me to a class using my account?
Ans. Yes you can. We charge for your friends class to your account. However, your friend will still need to create an account and sign the terms and conditions. We are legally required for everyone to state that they are fit and healthy to take a Yoga session.
Q. Do you provide towels?
Ans. Currently we don’t provide towels. However, this is something we aim to start providing in the near future.
Q. Do you have any water facilities?
Ans. Yes there is a water cooler which can be found at the end of the yoga studio.